Details - nohi

Technical Product Support

Information & Communication Technology

Havelock North

$50,000 - $60,000

Job Description

We’re seeking someone to join the product and development team to provide technical support to our internal teams (sales, customer support, product and development) and customers. You will be joining a fantastic, highly-skilled team of people in Havelock North, in sunny Hawke's Bay. The role will suit someone that is flexible, is keen to work in the technology sector and is happy to help others. It is a good entry-level role that will allow the right person the chance to develop skills and carve a career in tech and within AskYourTeam as the company continues to grow. Some technical skills will be needed and a good understanding of software and software support. As a team, we seek to continuously improve and would expect that you are open to learning and developing your career with AskYourTeam too.

Requirements

Support customer success team queries and task requests
Support customers with non-standard service solutions
Support sales team with sales set-up requests
Update surveys and question sets
Validate bugs and undertake software testing when needed
Support the development team where necessary

Responsibilities

Some technical knowledge is required - an understanding of SQL, command line tools, software fundamentals would be very helpful
Experience of working on helpdesks and / or customer support roles would be helpful
Be an excellent communicator
Must be a team player

Job Overview

Role: Technical Product Support
Job Timing: 8 - 5 Mon - Fri
Job Nature: Full Time

AskYourTeam

AskYourTeam is a software and consulting company. We help businesses collect feedback from workers and customers to identify issues and good practice in your workplace. It allows for fast, effective changes to be implemented where they’re needed most.

Phone : 06 280 5305